"Failed to initialise render" on a video game (Skyrim) with DELL INSPIRON 5567

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"Failed to initialise render" on a video game (Skyrim) with DELL INSPIRON 5567

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Hello,

I have a DELL INSPIRON 5567. I just bought Skyrim (via Steam) and it is impossible for me to play.

When I launch it, I got the message: "Failed to initialise render".

When I go in Skyrim option -> Graphic Adapter and resolution, the INTEL Graphic HD 620 is displayed, and I don't have my AMD Radeon R7 M440 listed here.

I did download the last version of my AMD graphic card via the AMD Radeon setting software.

I did try to disable the  INTEL Graphic HD 620 via the bios but it isn't possible with my bios... (Bios 1.1.3 from my DELL Inspiron 5567)

I can't manage to use my AMD graphic card for this game

Can anyone help?

Thanks a lot.

Here is my dxdiag:

------------------
System Information
------------------
Time of this report: 7/29/2017, 12:38:21
Operating System: Windows 10 Famille 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 5567
BIOS: 1.1.3
Processor: Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz (4 CPUs), ~2.9GHz
Memory: 8192MB RAM
Available OS Memory: 8090MB RAM
Page File: 5023MB used, 6138MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.15063.0000 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Display Tab 2: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics 620
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4172 MB
Dedicated Memory: 128 MB
Shared Memory: 4044 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: BOE06A9
Native Mode: 1920 x 1080(p) (60.014Hz)
Output Type: Internal
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\ki120231.inf_amd64_b2625c2e5784605f\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120231.inf_amd64_b2625c2e5784605f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120231.inf_amd64_b2625c2e5784605f\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki120231.inf_amd64_b2625c2e5784605f\igd12umd64.dll
Driver File Version: 21.20.0016.4574 (English)
Driver Version: 21.20.16.4574
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: Triangle
Compute Preemption: Thread
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 23-Dec-16 2:00:00 AM, 94224288 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Driver Strong Name: oem33.inf:5f63e534fccdbc6c:iKBLD_w10_DS:21.20.16.4574:pci\ven_8086&dev_5916&subsys_07671028
Rank Of Driver: 00D10001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_Multiview_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeHEVC_VLD_Main10
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

Card name: AMD Radeon R7 M440
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6900)
DAC type: Internal DAC(400MHz)
Device Type: Render-Only Device
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8131 MB
Dedicated Memory: 4087 MB
Shared Memory: 4044 MB
Current Mode: Unknown
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0316467.inf_amd64_3d8fbd78102e53d7\amdxc64.dll
Driver File Version: 22.19.0662.0004 (English)
Driver Version: 22.19.662.4
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Discrete
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 20-Jul-17 2:00:00 AM, 1962120 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: Unknown
Driver Strong Name: oem70.inf:cb0ae41453f32348:ati2mtag_TopazDS:22.19.662.4:pci\ven_1002&dev_6900&rev_c3
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: Unknown
Deinterlace Caps: n/a
D3D9 Overlay: Unknown
DXVA-HD: Unknown
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

Toutes les réponses
  • Bonjour MALTROC .

    Dans ce cas de figure, je vous invite à installer la mise à jour du bios et du pilte de la bonne garaphique :

     http://goo.gl/z1rMiW

    Aussi de lancer de lancer les mises à jours Windows.

    Dans l’attente de vous lire.

    Je vous souhaite une excellente journée.

    Cordialement.

    Tarik                       

    Dell  | Social Media Specialist