Impossible de mettre à jour : Intel Rapid Storage Technology Driver

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Impossible de mettre à jour : Intel Rapid Storage Technology Driver

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Capture9.JPG

Bonjour et merci pour toute aide apportée,

Depuis que j'ai acheté mon Alienware Aurora R4 je n'ai jamais pu mettre le pilote pour mon « Intel Raid 0 » à jour. Il arrive parfois que le disque tourne à 100% sur le gestionnaire des taches me causant des lenteurs et je pense que ce pilote en est la cause (ci-joint une capture d'écran du pour illustrer le problème).

Le pilote actuel est la version « 6.3.9600.16384 (21/06/2006) ».

J’ai vu que sur votre site vous avez mis en ligne la version de pilote « 12.8.2.1000, A00 (20/01/2014)» pour mon Windows 8.1 mais il ne veut pas s'installer. 

Ma config :

• Microsoft Windows 8.1 – x 64
• Alienware - Aurora-R4
• Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz
• 16384 Mb (4x4 Gb) RAM DDR3
• GEFORCE GTX 970 G1 GAMING - 4 GO
• 2 x 1TB Intel Raid 0 Volume

Merci.

NB : Ci-après le rapport de l'installation NON validé :

-----------------------------------------------------------------------------------------------------------------------------

[05/06/15 12:59:13] Update Package Execution Started
[05/06/15 12:59:13] Original command line: "C:\Users\Alexandre\Downloads\Aurora-R4_Application_71D2D_WN_12.8.2.1000_A00.EXE"
[05/06/15 12:59:14] DUP Framework EXE Version: 3.0.96.1
[05/06/15 12:59:14] DUP Release: 71D2DX00-00
[05/06/15 12:59:14] Intializing framework...
[05/06/15 12:59:14] Server Infastructure Detected...Proceeding with PM Module...
[05/06/15 12:59:14] Querying if HAPI is Installated...
[05/06/15 12:59:14] HAPI already Installated...
[05/06/15 12:59:14] Querying Personality Module for data via ..GetPersonalityInfo()
[05/06/15 12:59:14] Entered GetPersonalityInfo,Waiting for results...from PMDataCollector.lib->getPMInfo()
[05/06/15 12:59:14] Failed to obtain Personality Information
[05/06/15 12:59:14] ...WARNING...Personality Module lib FAILED to return Values via ..GetPersonalityInfo().
[05/06/15 12:59:14] logo.png
[05/06/15 12:59:17] User Command: attended
[05/06/15 12:59:17] DUP Capabilities Value: 16777215 (0xFFFFFF)
[05/06/15 12:59:17] DUP Vendor Software Version: 12.8.2.1000
[05/06/15 12:59:17] Local System/Model Compatible with this Package? Yes
[05/06/15 12:59:17] Local System OS Version: 6.2.0.0
[05/06/15 12:59:17] OS Compatible with this Package? Unknown
[05/06/15 12:59:17] Local System OS Language: Unknown
[05/06/15 12:59:17] Language Compatible with this Package? Unknown
[05/06/15 12:59:17] Identified Behavior : attended
[05/06/15 12:59:17] Temporary payload log file name: C:\ProgramData\dell\drivers\Aurora-R4_Application_71D2D_WN_12.8.2.1000_A00\DUP6A31.tmp
[05/06/15 12:59:17] Translated Command Line : SetupRST.exe /report "C:\ProgramData\dell\drivers\Aurora-R4_Application_71D2D_WN_12.8.2.1000_A00\DUP6A31.tmp"
[05/06/15 12:59:17] Path : C:\ProgramData\dell\drivers\Aurora-R4_Application_71D2D_WN_12.8.2.1000_A00
[05/06/15 12:59:17] Identified Behavior : attended
[05/06/15 12:59:37] Append Vendor Software Log: C:\ProgramData\dell\drivers\Aurora-R4_Application_71D2D_WN_12.8.2.1000_A00\DUP6A31.tmp
[05/06/15 12:59:37]
--- Start of Vendor Software Log ---

[05/06/15 12:59:37] Unicode payload log file detected.
[05/06/15 12:59:37] 2015:05:06 12:59:17:704:
2015:05:06 12:59:17:704: >>> Log start
2015:05:06 12:59:17:704: Single-instance mutex has been obtained
2015:05:06 12:59:17:704: Core version: 2.5.24
2015:05:06 12:59:17:704: Setup version: 2.0.40.0
2015:05:06 12:59:17:704: Command line: "C:\ProgramData\Dell\drivers\Aurora-R4_Application_71D2D_WN_12.8.2.1000_A00\SetupRST.exe" /report "C:\ProgramData\dell\drivers\Aurora-R4_Application_71D2D_WN_12.8.2.1000_A00\DUP6A31.tmp"
2015:05:06 12:59:17:704: OS data: 6-2-1-0 64-bit
2015:05:06 12:59:17:704: System up time: 1993 sec
2015:05:06 12:59:17:704: Reboot pending: No
2015:05:06 12:59:17:704: Current UI language: 040C
2015:05:06 12:59:17:704: Language folder: C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp
2015:05:06 12:59:17:704: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\ar-SA\IntelCommon.dll. Lang 0401. Rank 0
2015:05:06 12:59:17:719: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\cs-CZ\IntelCommon.dll. Lang 0405. Rank 0
2015:05:06 12:59:17:735: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\da-DK\IntelCommon.dll. Lang 0406. Rank 0
2015:05:06 12:59:17:750: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\de-DE\IntelCommon.dll. Lang 0407. Rank 0
2015:05:06 12:59:17:750: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\el-GR\IntelCommon.dll. Lang 0408. Rank 0
2015:05:06 12:59:17:766: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\en-US\IntelCommon.dll. Lang 0409. Rank 1
2015:05:06 12:59:17:782: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\es-ES\IntelCommon.dll. Lang 0C0A. Rank 0
2015:05:06 12:59:17:813: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\fi-FI\IntelCommon.dll. Lang 040B. Rank 0
2015:05:06 12:59:17:829: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\fr-FR\IntelCommon.dll. Lang 040C. Rank 3
2015:05:06 12:59:17:829: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\he-IL\IntelCommon.dll. Lang 040D. Rank 0
2015:05:06 12:59:17:844: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\hu-HU\IntelCommon.dll. Lang 040E. Rank 0
2015:05:06 12:59:17:860: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\it-IT\IntelCommon.dll. Lang 0410. Rank 0
2015:05:06 12:59:17:875: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\ja-JP\IntelCommon.dll. Lang 0411. Rank 0
2015:05:06 12:59:17:875: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\ko-KR\IntelCommon.dll. Lang 0412. Rank 0
2015:05:06 12:59:17:891: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\nb-NO\IntelCommon.dll. Lang 0414. Rank 0
2015:05:06 12:59:17:907: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\nl-NL\IntelCommon.dll. Lang 0413. Rank 0
2015:05:06 12:59:17:922: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\pl-PL\IntelCommon.dll. Lang 0415. Rank 0
2015:05:06 12:59:18:032: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\pt-BR\IntelCommon.dll. Lang 0416. Rank 0
2015:05:06 12:59:18:047: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\pt-PT\IntelCommon.dll. Lang 0816. Rank 0
2015:05:06 12:59:18:157: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\ru-RU\IntelCommon.dll. Lang 0419. Rank 0
2015:05:06 12:59:18:204: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\sv-SE\IntelCommon.dll. Lang 041D. Rank 0
2015:05:06 12:59:18:235: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\th-TH\IntelCommon.dll. Lang 041E. Rank 0
2015:05:06 12:59:18:297: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\tr-TR\IntelCommon.dll. Lang 041F. Rank 0
2015:05:06 12:59:18:344: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\zh-CN\IntelCommon.dll. Lang 0804. Rank 0
2015:05:06 12:59:18:376: Found C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp\zh-TW\IntelCommon.dll. Lang 0404. Rank 0
2015:05:06 12:59:18:391: Loading language 040C
2015:05:06 12:59:18:407: Setup mode: Installation
2015:05:06 12:59:18:407: Looking for OS: 6.1 6.2
2015:05:06 12:59:18:407: OS check passed
2015:05:06 12:59:18:407: .NET version check passed
2015:05:06 12:59:18:407: Resolving driver source
2015:05:06 12:59:18:407: Using embedded driver(s). Temp source is 'C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6D8E.tmp'
2015:05:06 12:59:18:516: Using folder 'C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6D8E.tmp' as the driver source
2015:05:06 12:59:18:516: Scanning all active devices
2015:05:06 12:59:18:532: Scanning x32\iaAHCIC.inf (Name: AHCI32, Version: 12.8.2.1000)
2015:05:06 12:59:18:532: No section match
2015:05:06 12:59:18:532: MUP OS bits: 0x92A8
2015:05:06 12:59:18:532: Scanning x32\iaStorAC.inf (Name: RAID32, Version: 12.8.2.1000)
2015:05:06 12:59:18:532: No section match
2015:05:06 12:59:18:548: MUP OS bits: 0x92A8
2015:05:06 12:59:18:548: Scanning x64\iaAHCIC.inf (Name: AHCI64, Version: 12.8.2.1000)
2015:05:06 12:59:18:548: Section with the best match: INTEL.NTamd64.6.2
2015:05:06 12:59:18:548: Device: PCI\VEN_8086&DEV_3B29&CC_0106 (Intel(R) 5 Series 4 Port SATA AHCI Controller)
2015:05:06 12:59:18:548: Device: PCI\VEN_8086&DEV_3B2F&CC_0106 (Intel(R) 5 Series 6 Port SATA AHCI Controller)
2015:05:06 12:59:18:548: Device: PCI\VEN_8086&DEV_3B22&CC_0106 (Intel(R) 5 Series/3400 Series SATA AHCI Controller)
2015:05:06 12:59:18:548: Device: PCI\VEN_8086&DEV_1C02&CC_0106 (Intel(R) Desktop/Workstation/Server Express Chipset SATA AHCI Controller)
2015:05:06 12:59:18:548: Device: PCI\VEN_8086&DEV_1C03&CC_0106 (Intel(R) Mobile Express Chipset SATA AHCI Controller)
2015:05:06 12:59:18:548: Device: PCI\VEN_8086&DEV_1D02&CC_0106 (Intel(R) C600 Series Chipset SATA AHCI Controller)
2015:05:06 12:59:18:548: Device: PCI\VEN_8086&DEV_1E02&CC_0106 (Intel(R) 7 Series/C216 Chipset Family SATA AHCI Controller)
2015:05:06 12:59:18:563: Device: PCI\VEN_8086&DEV_1E03&CC_0106 (Intel(R) 7 Series Chipset Family SATA AHCI Controller)
2015:05:06 12:59:18:563: Device: PCI\VEN_8086&DEV_8C02&CC_0106 (Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller)
2015:05:06 12:59:18:563: Device: PCI\VEN_8086&DEV_8C03&CC_0106 (Intel(R) 8 Series Chipset Family SATA AHCI Controller)
2015:05:06 12:59:18:563: Device: PCI\VEN_8086&DEV_9C02&CC_0106 (Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller)
2015:05:06 12:59:18:563: Device: PCI\VEN_8086&DEV_9C03&CC_0106 (Intel(R) 8 Series Chipset Family SATA AHCI Controller)
2015:05:06 12:59:18:563: MUP OS bits: 0x36D50
2015:05:06 12:59:18:563: Scanning x64\iaStorAC.inf (Name: RAID64, Version: 12.8.2.1000)
2015:05:06 12:59:18:563: Section with the best match: INTEL.NTamd64.6.2
2015:05:06 12:59:18:563: Device: PCI\VEN_8086&DEV_2822&CC_0104 (Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller)
2015:05:06 12:59:18:563: Device: PCI\VEN_8086&DEV_282A&CC_0104 (Intel(R) Mobile Express Chipset SATA RAID Controller)
2015:05:06 12:59:18:563: MUP OS bits: 0x36D50
2015:05:06 12:59:18:563: E Win32 exception occurred!!
2015:05:06 12:59:18:563: Error code: 0x4E24 (20004)
2015:05:06 12:59:18:563: Error text: ''
2015:05:06 12:59:18:563: Extended error text: 'Error in device matching'
2015:05:06 12:59:18:579: Debug info: 'Setup.cpp (190)'
2015:05:06 12:59:18:579: Showing dialog: FINISH
2015:05:06 12:59:37:925: Dumping properties (24 total)
2015:05:06 12:59:37:925: RST_SERVICE=1
2015:05:06 12:59:37:925: RST_UI=1
2015:05:06 12:59:37:925: RST_TRAY=1
2015:05:06 12:59:37:925: IIF_HASICC=0
2015:05:06 12:59:37:925: IIF_LOGFOLDER=C:\ProgramData\dell\drivers\Aurora-R4_Application_71D2D_WN_12.8.2.1000_A00
2015:05:06 12:59:37:925: IIF_SETUPVERSION=2.0.40.0
2015:05:06 12:59:37:925: IIF_PACKAGEVERSION=12.8.2.1000
2015:05:06 12:59:37:925: IIF_SETUPPATH=C:\ProgramData\Dell\drivers\Aurora-R4_Application_71D2D_WN_12.8.2.1000_A00
2015:05:06 12:59:37:925: IIF_CACHELOC=C:\ProgramData\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}
2015:05:06 12:59:37:941: IIF_OS=6.2
2015:05:06 12:59:37:941: IIF_OSSERVICEPACK=0
2015:05:06 12:59:37:941: IIF_IS64=1
2015:05:06 12:59:37:941: IIF_NET20=1
2015:05:06 12:59:37:941: IIF_NET30=1
2015:05:06 12:59:37:941: IIF_NET35=1
2015:05:06 12:59:37:941: IIF_NET40CLIENT=1
2015:05:06 12:59:37:941: IIF_NET40FULL=1
2015:05:06 12:59:37:941: IIF_NET45CLIENT=1
2015:05:06 12:59:37:941: IIF_NET45FULL=1
2015:05:06 12:59:37:941: IIF_INSTALLFOLDER=C:\Program Files\Intel\Intel(R) Rapid Storage Technology
2015:05:06 12:59:37:941: IIF_LANGCOUNTRY=fr-FR
2015:05:06 12:59:37:941: IIF_RESOURCEFOLDER=C:\Users\ALEXAN~1\AppData\Local\Temp\IIF6ACD.tmp
2015:05:06 12:59:37:941: IIF_SETUPMODE=INSTALL
2015:05:06 12:59:37:941: IIF_EXITCODE=20004
2015:05:06 12:59:37:941: Exit code (command line): 1603
2015:05:06 12:59:37:957: >>> Log End

[05/06/15 12:59:37]
--- End of Vendor Software Log ---

[05/06/15 12:59:37] Vendor Software Return Code: 1603
[05/06/15 12:59:38] logo.png
[05/06/15 12:59:38] Name of Exit Code: DEP_SOFT_ERROR
[05/06/15 12:59:38] Exit Code set to: 3 (0x3)
[05/06/15 12:59:38] Result: FAILURE
[05/06/15 12:59:40] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Aurora-R4_Application_71D2D_WN_12.8.2.1000_A00.txt

Toutes les réponses
  • Bonjour Ryu-Berserk,

    Serait-il possible de me confirmer si le souci se présente depuis l’achat de votre alienware ?

    Si c’est le cas, un test de diagnostique sera nécessaire afin d’isoler tout souci lié à la partie matérielle, cette vidéo illustre comment faire.

    Si le souci est constaté depuis peu, je vous invite à lancer une actualisation de votre Windows 8.1 afin de le rétablir le bon fonctionnement de ce dernier.

    Je reste disponible si vous avez d’autres questions.

    Passez une excellente fin de journée, cordialement.

    Mohamed.

  • Bonjour et merci de vous intéresser à mon problème (j'aurais du m'en occuper avant...),

    Ce souci est bien présent depuis l'achat et tout les tests ePSA se sont bien déroulés... J'ai modifié mon annonce pour bien inclure une capture écran du gestionnaire des taches... en espèrent que ça peut aider...

    Encore merci...

  • Bonjour Ryu-Berserk,

    Avez-vous procédé à l’actualisation de votre Windows ?

    J’attends de vous lire.

    Passez une excellente journée, cordialement.

    Mohamed.