Error Message with Dell Backup & Recovery (Factory Recovery media)

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Error Message with Dell Backup & Recovery (Factory Recovery media)

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Hello,

When trying to use the DELL Backup & Recovery  to do a Factory Recovery Media with a USB stick, I always got an error message at the end of the initialization period.

The error message is the following : "An error occured"...

I tried with differents USB stick (32Go, 64Go, ...). Always the same error message.

My computer is a XPS8900 with Windows10.

Can you help me?

Best Regards

Toutes les réponses
  • For information, I have the version 1.9.28 for DELL BACKUP & RECOVERY.

  • Hello Lanfeust,

    First of all, may you check if your application is up to date: https://goo.gl/0rWQW1

    If you still have the same issue, I suggest you to uninstall and reinstall the application.

    Thank you for your feedback.

    Regards.

    Abdel

  • Hello Abdel,

    I already have the latest version of the application.

    I uninstall & reinstall it. Same error message.

    Is it possible to receive the DELL Recovery DVD for my computer?

    Best Regards

    Lanfeust

  • Hello Lanfeust,

    Would you like send a private message with your Service TAG to check your system configuration?

    May you specify me your operating system and your address?

    Regards.

    Abdel

  • Hello,

    I have accepted your friend request.

    Have you access to the requested information now?

    Regards

  • Hello Lanfeust,

    No, you have to send me a private message with the informations requsted before (Service Tag, operating system and your address).

    Regards,

    Abdel