When trying to use the DELL Backup & Recovery to do a Factory Recovery Media with a USB stick, I always got an error message at the end of the initialization period.
The error message is the following : "An error occured"...
I tried with differents USB stick (32Go, 64Go, ...). Always the same error message.
My computer is a XPS8900 with Windows10.
Can you help me?
For information, I have the version 1.9.28 for DELL BACKUP & RECOVERY.
First of all, may you check if your application is up to date: https://goo.gl/0rWQW1
If you still have the same issue, I suggest you to uninstall and reinstall the application.
Thank you for your feedback.
I already have the latest version of the application.
I uninstall & reinstall it. Same error message.
Is it possible to receive the DELL Recovery DVD for my computer?
Would you like send a private message with your Service TAG to check your system configuration?
May you specify me your operating system and your address?
I have accepted your friend request.
Have you access to the requested information now?
No, you have to send me a private message with the informations requsted before (Service Tag, operating system and your address).