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May 7th, 2024 22:49

New Inspiron 7640 2 in 1 with 2k screen - camera not compatible with Windows Hello

Inspiron 16 7640 2-in-1

Inspiron 16 7640 2-in-1

Just received a replacement for my laptop under warranty and it was replaced with the new Inspiron 7640 2in1 with 2K screen.  After an hours online then 2 hours with Support, turns out the camera is not IR and therfor not compatible with the Windows Hello Facial Recognition!   I can not believe that the old laptop from 2 models ago work perfectly (well at least the camera did..).

Are there any workarounds? or is it just tough luck.

5 Practitioner

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5K Posts

May 8th, 2024 01:18

You can look into option of external webcams that support Windows Hello.

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